Terms of service

Last updated

25 April 2026

1. Purpose

The Service

Catalog provides a B2B SaaS platform for automating order processing (Smart Order), intelligent email sorting (Smart Inbox) and AI agents. These Terms set out the conditions under which the Service is made available to the customer.

2. Definitions

“Catalog”

Catalog SAS, the publisher of the Service.

“Customer”

The legal entity that signs the order form or the contract.

“User”

Any natural person authorised by the Customer to access the Service.

“Customer Data”

All data provided by the Customer or its Users or collected through the integrations (emails, orders, products, ERP, etc.).

“Documentation”

The product and technical documentation made available by Catalog.

3. Subscription and access

Access

The Service is accessible once an order form or contract specifying the scope, the modules subscribed, the term and the price has been signed. Catalog provisions an environment dedicated to the Customer in accordance with the contractual commitments.

Credentials

Each User has individual credentials, which they undertake to keep confidential. The Customer is responsible for the use of the credentials issued to its Users.

4. Customer obligations

Compliant use

Use the Service in accordance with these Terms, the Documentation and applicable law.

No circumvention

Not attempt to circumvent the security mechanisms, nor carry out reverse engineering of any kind on the Service.

Lawful use

Not use the Service for unlawful or fraudulent purposes, or in a way that infringes the rights of third parties.

Rights over the data

Hold the rights and authorisations required over the Customer Data transmitted to the Service, in particular under the GDPR.

Cooperation

Cooperate with Catalog in the event of a support, compliance or security request.

5. Catalog’s obligations

Diligence

Provide the Service with the professional diligence expected.

Security

Implement appropriate technical and organisational security measures (encryption in transit and at rest, access control, logging, monitoring).

Availability

Ensure the availability of the Service in accordance with the applicable service-level commitments.

Incident notification

Notify the Customer of any significant security incident affecting its data, within the time limits required by the GDPR.

6. Fees and invoicing

Fees and payment

The applicable fees, invoicing terms and payment conditions are those stated in the signed order form or contract. Unless otherwise specified, invoices are payable within the period indicated on the invoice or, failing that, within thirty (30) days of their date of issue.

Late payment

Any late payment gives rise, after a formal notice has remained without effect, to penalties at the increased statutory rate, together with a fixed indemnity for recovery costs of €40 per invoice.

7. Term and termination

Term

The contract is entered into for the term specified in the signed order form or contract, renewable under the conditions set out in the applicable contract.

Termination for breach

Either party may terminate the contract as of right, after a formal notice has remained without effect for thirty (30) days, in the event of a serious breach by the other party of its essential obligations.

End of the contract

At the end of the contract, Catalog makes available to the Customer, for a reasonable period, the technical means to export its Customer Data, and then deletes it in accordance with the applicable retention policy.

8. Intellectual property

Catalog’s rights

Catalog retains all intellectual property rights in the Service, its code, its models, its interfaces and its Documentation. Nothing in these Terms shall be construed as a transfer of rights to the Customer, other than a non-exclusive, non-transferable right of use limited to the term of the contract.

Customer Data

The Customer retains full ownership of its Customer Data. It authorises Catalog to use the Customer Data only to the extent necessary to perform the Service and in accordance with the applicable contract.

9. Confidentiality

Mutual undertaking

Each party undertakes to keep the other party’s non-public information confidential, to use it only for the purposes of performing the contract, and to implement protective measures at least equivalent to those it applies to its own confidential information.

10. Personal data protection

Privacy policy

The processing of personal data is described in the Privacy policy, available on the site: Privacy policy. Depending on the context, Catalog acts as a data controller or as a data processor. Where Catalog acts as a data processor, a data processing agreement (DPA) is entered into, either in the main contract or as an annex.

11. Liability

Cap

Catalog’s liability under the contract is limited to foreseeable direct damages and capped, all causes combined, at the amount actually paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.

Indirect damages

Catalog shall not be held liable for indirect damages (loss of revenue, loss of opportunity, damage to reputation, etc.).

Exclusions

No limitation applies in the event of gross negligence, wilful misconduct, personal injury, or where liability cannot be limited under applicable law.

12. Force majeure

Definition and duties

Neither party is liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code. The party concerned informs the other party without delay and uses its best efforts to limit the consequences.

13. Subcontracting

Subcontractors

Catalog may use subcontractors to perform the Service. The list of subcontractors involved in the processing of personal data is set out in the Privacy policy.

14. Changes

Service and Terms

Catalog may change the Service and these Terms. Substantial changes unfavourable to the Customer are notified with reasonable notice. The Customer’s rights in the event of refusal are those provided for in the applicable signed contract.

15. Governing law and jurisdiction

Governing law

These Terms are governed by French law.

Jurisdiction

Any dispute relating to their formation, performance, interpretation or termination shall, failing an amicable resolution, be submitted to the exclusive jurisdiction of the courts of Bordeaux, notwithstanding multiple defendants or third-party claims.